Priority Issues for the HIS Group
At HIS Group, we have made it our purpose to "Unleash your feeling KOKORO ODORU," and by taking on social and environmental issues in our own unique way through the combination of HIS Group Values and HIS Strengths, we hope to remain a company chosen by customers which grows sustainably with society.
For this reason, we have identified the materialities (most important issues) which HIS Group must confront, and we are working toward solutions.
Formulation step
Materiality was identified through the following process.
Starting with a comprehensive understanding of social issues, the Risk / Compliance Committee identified risks based on short-, medium-, and long-term business plans by the managers of each division and group company.
Next, the Sustainability Committee conducted an external environmental analysis and discussed its importance to society and its relationship to the HIS Group's business.
Then we prioritized important issues based on their importance based on dialogue with stakeholders, and identified materiality after receiving approval from the Board of Directors.
Understanding social issues
Comprehensive list of issues with reference to international frameworks, guidelines, and macro trends such as climate change
Prioritize issues
Prioritize issues and analyze risks and opportunities based on their importance to society and relationship to HIS Group business
Prioritizing importance through dialogue with stakeholders
Assess materiality based on dialogue, evaluation, and comments with investors, customers, business partners, employees, etc.
Identifying materiality
Identified after approval by the Board of Directors
Referenced frameworks, guidelines, etc.
・UNWTO The Global Code of Ethics for Tourism ・SDGs: Sustainable Development Goals ・The OECD Guidelines for Multinational Enterprises
・TCFD: Task Force on Climate-related Financial Disclosures・Paris Agreement ・EU circular economy
・IIRC: International Integrated Reporting Council "International Integrated Reporting Framework" ・Requests for various ESG surveys
7 materialities
1.Business Model Transformation
Related risks/opportunities
・Changes in economic and social conditions
・Changes in market
・Responding to technological innovation
Main targets
・Expansion and strengthening of global market
・New destination development
・Improve operational efficiency/cost structure reform
・Promotion of new businessreform
KPI
(Consolidated) FY2026 Net sales 430 billion yen
SDGs targets to contribute to
2.Improvement of Service Quality
Related risks/opportunities
・Changes in economic and social conditions
・ Changes in market
・ Responding to technological innovation
Main targets
・Improving customer experience value through DX promotion
・Seamless sales channel (OMO promotion)
・Expansion of high value-added products
SDGs targets to contribute to
3.Diverse Human Resources
Related risks/opportunities
・ Changes in market
・Developing and securing human resources
Main targets
・DEIB promotion
・Management leader development
・Work style/culture reform
KPI
FY2026 Work satisfaction index 80%, (non-consolidated)、FY2026 female executive/manager ratio 20%
SDGs targets to contribute to
4.Providing Security and Safety to Customers
Related risks/opportunities
・Management of safety and quality of services provided
・Service interruptions and quality deterioration due to system or equipment failures, etc.
Main targets
・Preparing and updating various safety guidelines and manuals
・System security measures
KPI
(non-consolidated) e-learning training participation rate (100% personal information/100% security)
SDGs targets to contribute to
5.Coexistence with Local Communities
Related risks/opportunities
・ Changes in economic and social conditions
・Climate change and Environmental regulation
Main targets
・Providing services that connect everyone with the world (universal tourism, online travel)
・Co-creation with local communities 50 governments, NGO/NPO
SDGs targets to contribute to
6.Preservation of the Global Environment
Related risks/opportunities
・Climate change and Environmental regulation
Main targets
・Initiatives to reduce environmental impact in business
・Promotion of energy and resource conservation
KPI
(non-consolidated) FY2026 Plastic reduction 70%, paper resource reduction 70% (compared to FY2019)
SDGs targets to contribute to
7.Reinforcement of Governance
Related risks/opportunities
・Governance
Main targets
・Strengthening the effectiveness of the Board of Directors
・Strengthen response to risk, compliance, and sustainability
KPI
(non-consolidated) FY2024 Compliance training held 6 times a year, 100% attendance rate
SDGs targets to contribute to
Declarations, pledges, etc.
Pledge to the UNWTO World Tourism Ethics Charter
※UNWTO：世界観光機関
In September 2014, HIS Group signed a pledge to the Charter and is working to raise awareness both internally and externally.
Contribution to the achievement of the SDGs
HIS group will also contribute to the achievement of SDGs through our CSR.