Privacy Policy

H.I.S. Co., Ltd. and our group companies ( hereinafter,"the Company" ) consider personal information, namely the personally identifiable information of customers and other individuals associated with the Company, to be an important and irreplaceable asset. Moreover, maintaining the confidentiality of this important personal information, and handling it properly and securely is a social obligation.
To fulfill this social obligation, the Company observes all laws regarding personal information protection, and protects personal information appropriately in accordance with the following basic policy based on the spirit of the H.I.S. corporate charter. Additionally, the policy regarding the protection of personal information covering our Directors and Employees will be implemented separately and appropriately in accordance with the Company-internal rules. 

Handling of Customer Personal Information

1. Purposes of Use for Personal Information

Personal information written or entered in applications (application forms) when inquiring about or requestin g travel arrangements or other products and services, or provided in communications such as telephone calls or emails, as well as person-related information such as site browsing history, seach history, purchase history, Internet advertising contact log data and location information, may be used by H.I.S. Co., Ltd., and our group companies ( hereinafter, "the Company" ) as described below.

Personal Information Provided in Inquiries or Consultations

Personal Information Provided When Requesting Travel Arrangements or Travel Insurance, etc. 

Personal Information Provided When Requesting Other Products or Services

In addition to the above, the Company will use it for the following:

• Requesting feedback after participation in tours or other products or services
• Providing special services
• Preparation of statistical data
• Market analysis to help develop better travel products and services in the future
• Providing and managing information on company products and services, as well as those of its partner companies, according to customers' tastes and preferences
• Monitoring, analyzing, and making countermeasures when deemed necessary by the Company to identify unauthorized use by third parties of payment methods such as electronic payment or other fraudulent activities
• Providing information on new products and services that match customer interests and preferences by analyzing personal information and personal-related information such as site browsing history, search history, purchase history,Internet advertising contact log data, and location information that can be obtained using standard Internet technologies.

2. Provision of Personal Information

The Company may provide personal information written or entered in applications ( application forms ) when inquiring about or requesting travel arrangements or other products and services, or provided in communications such as telephone calls or emails, as well as person-related information such as site browsing history, seach history,purchase history, Internet advertising contact log data and location information, to third parties as follows, to the extent necessary. At the time of arequest, the customer's consent shall be obtained for the provision of this personal information or person-related information.

Personal Information Provided in Inquiries or Consultations

Personal Information Provided When Requesting Travel Arrangements or Travel Insurance, etc.

Personal Information Provided When Requesting Other Products or Services

In addition, We may hash and provide to third parties personal information such as e-mail addresses and other personal-related information such as age, gender, residential area, customer browsing history, search history, purchase history, location information, advertising contact log data, etc., which can be obtained using standard Internet technologies for the purpose of delivering relevant advertisements to customers, measuring and verifying the effectiveness of such advertisements, and improving and enhancing the services provided to customers through our web pages.

3. Shared Use of Personal Information

[ Shared use personal information ]
Mail address, Name (Family, First), Date of Birth, Gender, Nationality, Address, Post Code, Telephone number,Passport information (Number, Name, Nationality, Expiry Date, Receipt Day), Emergency Contact Name, Call Number,relationship, and personal-related information such as site browsing history, search history, purchase history, Internet advertising contact log data, and location information Other Services.

4. Procedures for Disclosure of Personal Information

5. Subcontracting

6. Provision of Personal Information to Third Parties in Foreign Countries

The Company may, in the following cases, provide personal information to third parties located in foreig ncountries (countries or regions outside of Japan). We may provide the customer's name, gender, age, address, telephone number, email address, passport number and other services to transportation and accommodations facilities, insurance companies, and gift shops, etc., via electronic methods, etc., within the scope necessary to arrange and receive travel services requested by the customer, to complete insurance procedures to insur eagainst expenses in the event of an accident, etc., and the Company's travel contract liabilities, as well as to facilitate shopping by the customer in gift shops at their travel destination.

(1) When the customer has provided consent
(2) When the third party is located in a country that is legally designated as having a personal information protection system of a level corresponding to that of Japan
(3) Please see our Homepage for the country names and the personal information protection systems of the foreign countries to which personal information is provided. When the third party has established a system necessary for the continuous implementation of measures corresponding to those required of business operators handling personal information in Japan

7. Anonymizing information

8. Other Matters

This office does not handle inquiries regarding the Company's product and services.

This document is concerned with the handling of personal information within the nation of Japan by H.I.S. Co., Ltd., It is not applicable to other affiliated companies in Japan or to overseas subsidiaries.
We request that customers under the age of 16 obtain the consent of a parent or guardian before providing personal information.
The Company may amend this document to manage customer personal information more appropriately or due to changes in relevant laws.

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